A note about B3... and customer service in general

Just wanted to say thanks to the folks at morebeer.com for their great customer service. I ordered a stopper for my 2000ml ehrlemeyer flask (a gift) that their website claimed was the correct one. Suffice to say, it was not the correct one- it was about an inch too big to fit. Turns out they recently changed suppliers on the flasks and never changed the stopper listing. Long story short, they shipped me a new stopper at no charge the next day.

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This might not have been such a big deal to me had it not been for some dealings with a much less effective customer service team from Dreamtimebaby.com. They SUCK. We ordered some cloth from them (Michele wanted to sew a bed skirt for the baby's room) simce tehy had the best shipping time and price. In my opinion they committed the 3 cardinal sins of online customer service:

1. They charged my credit card immediately upon order. This reeks of "we're going to screw you"... I've got to check on the legality of this, as now I'm waiting and waiting for
2. They promised shipping in 3-4 weeks and didn't deliver. When 4 weeks came around they said "it should be shipped this week". When 5 weeks came around, they said "it should be shipped this week". When 6 weeks came around I realized they had no idea when it was going to ship. They had to put a status request into their "warehouse", which means they emailed the vendor to see when they would have it in stock. Unsuprisingly, they told me (48 hours later) that it would be shipped "near the end of the month". Considering the baby is due in a week, this was not an option.
3. Cancelling the order was a hassle. Again I had to go through the "status request" process, this time it took 4 days (even though they told me 24-48 hours) to tell me that the order was cancelled. I'm STILL waiting to have the charge reversed on my card.

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So the moral of the story here is keep up the good work, B3, and I'll keep shopping with you! Oh, and don't shop at Dreamtime ANYTHING.